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What to expect when you hire an auto body & collision repair shop in Concord

How The ARK Body Shop and Collision Center works

  1. Call or Stop By

    Reach us at (980) 340-8930 or visit the shop on Irish Potato Road in Concord. Describe the damage. You will talk to Mike directly.

  2. Get a Written Estimate

    We inspect the vehicle, document the damage with photos, and write a clear estimate.

  3. Schedule the Repair

    We agree on a timeline that fits your schedule and order any needed parts. You will know the start date before you leave.

  4. Repair With Updates

    Mike does the body work, paint, and frame work himself and calls you with progress updates at every stage. You are never guessing.

  5. Pick Up a Fixed Vehicle

    We walk you through the finished repair, review the work together, and hand over the keys when it meets the standard, not before.

Typical project, not a quote

These are general figures for a typical visit to an auto body & collision repair shop, not a quote and not a promise from The ARK Body Shop and Collision Center. Your visit may differ.

  • A drop-off usually takes 10 to 20 minutes, and a diagnosis often takes an hour or two after that.
  • A simple repair is often done the same day or within a few days. A repair that waits for parts or for a place in the schedule takes longer, so ask for an estimated ready date and a pickup time.
  • Parts are often ordered once the problem is found, so a repair can wait a few days for them. Ask whether the parts quoted are new, used or rebuilt.
  • Ask to approve the work and its price in writing before it starts, and to be called before anything beyond that is done.
  • Ask whether a test run is part of the job, and what happens to the parts that come off.
  • Prices, dates and terms for the work belong in a written estimate. Ask for it in writing.

Questions to ask any auto body & collision repair shop

  1. Can I see your license number and proof of insurance?
  2. What does the written estimate cover, and what is left out?
  3. How long will it take, and how will I be told if the ready date moves?
  4. Who will work on it, and who do I call with a question?
  5. What is not included, and what happens if the repair turns out to need more?

Preparing and scheduling

How long does the first visit take?

A drop-off usually takes 10 to 20 minutes, and a diagnosis often takes an hour or two after that. Bring your questions and ask for the estimate in writing.

How should I get ready before I bring it in?

Take out personal items and valuables, write down when the problem started and what it does, and bring any earlier service records you have.

How far ahead should I book?

Schedules vary by season and by shop. Ask for a drop-off day and an estimated ready date, and ask what happens if a part is late.

What if the work changes once it has started?

If the work changes, ask for the change in writing before it is done.

Ready to bring it in?

The ARK Body Shop and Collision Center in Concord can answer these questions before you bring it in. Call (980) 340-8930.

Get your estimate

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